FREQUENTLY ASKED QUESTIONS
View answers by topic
Please try again with some different keywords.
Yes! Our medical and psychiatry providers can write prescriptions when necessary and in compliance with WHVC’s prescription policy. WHVC providers can also temporarily refill your maintenance medications for up to 90 days within a six-month period. Please note that WHVC is not a replacement for your primary care physician or annual office checkup and WHVC is not an online pharmacy.
Any prescriptions written by WHVC providers will be electronically sent to a local pharmacy for purchase and pick-up. You may access and download a copy of your provider’s visit summary for your records within WHVC’s secure portal.
WHVC providers do not prescribe narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. WHVC consultations treat the majority of common medical conditions; however, a small number of cases require an in-person visit for complete care.
WHVC’s licensed therapists do not provide prescriptions for emotional and mental health concerns.
When appropriate, WHVC providers will electronically prescribe medications to treat your condition, which you can then pick up from your local pharmacy. Some common medications that our providers prescribe include:
- Amoxicillin
- Augmentin
- Azithromycin (Z-pack)
- Bactrim
- Ciprofloxacin
- Diflucan
- Erythromycin
- Flagyl
- Flexeril
- Flonase nasal spray
- Imitrex
- Macrobid
- Phenergan
- Prednisone
- Pyridium
- Tessalon Perles
- Zofran
Your WHVC provider will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency. Also, WHVC providers will not prescribe Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, and/or Armodafinil.
Patients, please be informed that WHVC is not a replacement for an office-based medical physical, nor is it an online pharmacy.
Our providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it’s prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. WHVC providers cannot start a regimen of maintenance medication. If continuing a regimen, they require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle).
In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
Generally, this depends on your history and the provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a WHVC provider can discuss your health history and assess whether a refill is safe at this time, or whether it would be prudent to see a provider in person. Our maximum refill policy is 90 days within a six-month period.
WHVC Providers can start you on a new birth control regimen through our Men’s and Women’s health service line. Please review our prescription policy for Men’s and Women’s Health.
WHVC helps address common medical and behavioral health issues.
Urgent Care: You can use our Urgent Care service line for non-emergency or low-acuity conditions that you would typically visit an urgent care, retail clinic or primary care provider for, such as the flu, a cold, allergies, strains and sprains. See a full list of the urgent care issues we treat
Men’s Health: Our Men’s Health service line gives men a discreet and comfortable way to seek treatment for private health concerns such as ED, hair loss and skin issues.
Women’s Health: The Women’s Health service line gives women a safe, convenient and confidential way to talk to a medical provider about skin issues, birth control, sexual health and more.
Talk Therapy/Teen Therapy: Our therapy lines can be used to address emotional and mental health concerns, such as depression or anxiety. See a full list of the behavioral health issues we treat. Teen therapy is for users age 10-17 and talk therapy is for users 18+
Psychiatry: WHVC's Psychiatry service line offers talk therapy, medications, psychosocial interventions and other treatments through the convenience of a virtual platform. WHVC’s Psychiatry line is available to users 18+.
In some states, a video connection is required by law. Even where it is not required, a video connection allows our board-certified medical/psychiatry providers and licensed therapists to deliver the best possible care. When a provider can see you, she/he can better assess your condition and monitor visual cues.
Please be advised that it’s at the provider’s discretion as to whether a video consultation is necessary.
A video connection can be made using your computer’s webcam, or through the WHVC app. For full instructions on setting up an appointment, register or log into your account.
You should request a consultation where you are currently physically located.
The service line you select does not have to correlate with your home or billing address, it depends on where you are located at the time you request a visit.
If a provider decides a prescription is necessary, we can electronically submit an e-prescription to the pharmacy nearest you.
Our physicians are medically trained, U.S. board certified in their specialties, licensed and credentialed. They hold bachelor’s (B.A. or B.S) and Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degrees.
Our physician assistants are medically trained, NCCPA certified, licensed and credentialed. They hold bachelor’s (B.A. or B.S.) and Physician Assistant Studies (MPAS), Health Science (MHS) or Medical Science (MMSc) degrees.
Our nurse practitioners are medically trained, ANCC or AANP certified in their specialties, licensed and credentialed. They hold Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degrees.
Our behavioral health team of masters-level professionals includes experienced and accredited Licensed Professional Counselors, Licensed Clinical Social Workers, Marriage and Family Therapists and equivalent licensed professionals.
Getting started is free! If you access WHVC services through an employer or another member-based group as a benefit, your cost is determined by the organization’s specific plan.
Otherwise the cost of an Urgent Care visit, Men’s Health visit or Women’s Health visit for an individual is $67. A Therapy or Teen-Therapy visit costs $85 for a 50-minute session and $65 for a 25-minute session. A Psychiatry visit costs $229 for a 45-minute session, and $99 for a 15-minute follow-up session.
Yes! Simply log into WHVC’s patient portal to print or download your medical records. We store medical records as PDF documents, so they are easy to keep or share with your physician.
We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let us know. You may email hipaacompliance@memd.me and the HIPAA Compliance Officer can assist you with any authorizations, restrictions or privacy questions.
All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.
Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. WHVC’s data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.
Please review the age requirements below for WHVC’s various service lines:
Urgent Care: WHVC users must be at least 18 years old or have a parent/guardian present at time of visit.
Men’s Health and Women’s Health: These service lines are only available to users 18+.
Talk Therapy: Our Talk Therapy service line is available to users 18+.
Teen Therapy: Teen Therapy is available to users 10-17.
Psychiatry: Psychiatry is available to users 18+.
A valid email address is required to create your account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee.
Users must have a high-speed Internet connection.
WHVC works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads
For video consultation, users must have a webcam or video-enabled mobile device.
Javascript and Cookies should remain enabled.
Yes. Patients must cancel a scheduled session at least 24 hours in advance of the session in order to receive a full refund. If the session is not cancelled before that time, the patient will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.
Patients can miss up to 40% of their session time without (i.e. arrive late) and nevertheless continue to log on for their scheduled visit. The patient will then have the ability to complete the remaining 60% of their scheduled visit. The session will end at the originally scheduled time.
Learn more about our No Show, Cancellation, and Late Arrival Policies.
If a patient has missed more than 40% of their scheduled visit, the clinician will no longer be made available to the patient, and the patient will be considered a no-show and will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.
Learn more about our No Show, Cancellation, and Late Arrival Policies.
We provide care for many of the most common health conditions that affect the body and the mind. You can review a list of frequently treated medical and mental health conditions on our site.
If you’re wondering whether you have anxiety or depression, you may speak with one of our therapists and/or psychiatry providers about the condition and symptoms. They can help you identify the root cause of the issue, identify solutions for overcoming challenges, and potentially start you on a new regiment of medication (psychiatry providers only). Learn more about our therapy and psychiatry services.
If you are under the care of a health care provider already, we may be able to refill your prescription on a temporary basis (as long as the medication is not controlled or otherwise against our prescription policy).
Most forms require an in-person exam. Common examples include driver’s forms, sports physicals and handicap assessments. If you have a different kind of form, it may be possible for our providers to help you. Be sure to have as much documentation as possible to share with your provider. You can upload this information to your chart before you begin the consultation.
Yes. WHVC providers can treat personal health issues like erectile dysfunction and hair loss in a safe, convenient and confidential way through our Men’s Health and Women’s Health service lines.
Yes! Our medical and psychiatry providers can write prescriptions when necessary and in compliance with WHVC’s prescription policy. WHVC providers can also temporarily refill your maintenance medications for up to 90 days within a six-month period. Please note that WHVC is not a replacement for your primary care physician or annual office checkup and WHVC is not an online pharmacy.
Any prescriptions written by WHVC providers will be electronically sent to a local pharmacy for purchase and pick-up. You may access and download a copy of your provider’s visit summary for your records within WHVC’s secure portal.
WHVC providers do not prescribe narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. WHVC consultations treat the majority of common medical conditions; however, a small number of cases require an in-person visit for complete care.
WHVC’s licensed therapists do not provide prescriptions for emotional and mental health concerns.
When appropriate, WHVC providers will electronically prescribe medications to treat your condition, which you can then pick up from your local pharmacy. Some common medications that our providers prescribe include:
-
Amoxicillin
-
Augmentin
-
Azithromycin (Z-pack)
-
Bactrim
-
Ciprofloxacin
-
Diflucan
-
Erythromycin
-
Flagyl
-
Flexeril
-
Flonase nasal spray
-
Imitrex
-
Macrobid
-
Phenergan
-
Prednisone
-
Pyridium
-
Tessalon Perles
-
Zofran
Your WHVC provider will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency. Also, WHVC providers will not prescribe Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, and/or Armodafinil.
Patients, please be informed that WHVC is not a replacement for an office-based medical physical, nor is it an online pharmacy.
Our providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it’s prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. If continuing a regimen, they require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle).
In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
Generally, this depends on your history and the provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a WHVC provider can discuss your health history and assess whether a refill is safe at this time, or whether it would be prudent to see a provider in person. Our maximum refill policy is 90 days within a six-month period.
WHVC Providers can start you on a new birth control regimen through our Men’s and Women’s health service line. Please review our prescription policy for Men’s and Women’s Health.
No. At this time, WHVC cannot prescribe polymerise chain reaction (PCR) testing for patients. Patients in need of testing will be referred to a community health resource or their primary care provider, who can collect a specimen using a nasal or throat swab, which can then be submitted to a lab for COVID-19 testing.
Virtual primary care functions like traditional primary care, yet it’s done from the comfort of your own home. If you receive virtual primary care as a benefit, you can schedule appointments, discuss concerns with a provider, conduct a virtual wellness exam - all the things you would expect from an in-person primary care visit, just over the phone or through video chat!
During the registration process for virtual primary care you will select a provider from our network with whom you would like to develop an ongoing care relationship. This is the person you’ll see for all your primary care needs and is your first-stop for managing your overall health. If you’re traveling or find yourself in need of urgent medical attention, we can connect you with one of our WHVC urgent care providers 24/7.
Our primary care providers can write prescriptions for treating a wide range of conditions and health concerns including chronic diseases, mental health illnesses, and situation- and
gender-specific health issues. Some health concerns that can be treated with medication include: anxiety, asthma, diabetes, depression, hair loss, pink eye, and urinary tract infections.