Modality by State for Virtual Visits
Learn more about state-specific requirements for real-time telehealth visits.
Video Visit States
In the following states, patients will be prompted to connect with a provider over a secure video connection from their mobile device or computer.
- Alaska
- Arkansas
- Connecticut
- Delaware
- Florida
- Georgia
- Hawaii
- Idaho
- Indiana
- Iowa
- Maine
- Maryland
- Mississippi
- Missouri
- New Jersey
- New Mexico
- North Dakota
- Oklahoma
- Oregon
- Rhode Island
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Wisconsin
Phone or Video Visit States
In the following states, patients can choose to connect with a provider either by phone or over a secure video connection from their phone, mobile device or computer. The provider may determine that a video connection is necessary to provide care.
- Alabama
- Arizona
- California
- Colorado
- DC
- Georgia
- Illinois
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Michigan
- Minnesota
- Montana
- Nebraska
- Nevada
- New York
- New Hampshire
- North Carolina
- Ohio
- Pennsylvania
- South Carolina
- Washington
- West Virginia
- Wyoming
Last updated: April 6, 2023
If a patient encounters technology limitations during a video visit, they may be able to continue with an audio-only visit when clinically appropriate, as determined by the provider.